Grass Valley EDIUS 8 is sold via a channel of authorized EDIUS Resellers
Your EDIUS reseller is not only able to give you advice before buying EDIUS and complementary products (like I/O hardware, special keyboards, plug-ins, tutorials, trainings, ...), but will also support you after you have bought EDIUS, e.g. if you have technical problems and need help.
Your EDIUS reseller should always be your first contact if you cannot find your answer at the EDIUS World support website.
If your local EDIUS reseller cannot help you, you can contact the technical support of the Grass Valley Distributor magic multi media GmbH. They will help EDIUS users - even those who are just testing the 30-day trial version!
For a quick and convenient support directly at the editing system, the technical support is using a remote desktop solution (Teamviewer) - if an internet connection is available at the editing system.
EDIUS Support by distributor magic multi media GmbH
Support Hotline: +49 (0) 89 743540-70 (English)
Support Hotline: +49 (0) 89 743540-40 (German)
Download the remote desktop software Teamviewer
Support by the user forum
You can also look for answers or ask your question at the EDIUS user forums:
Support by the EDIUS Podcast